Frequently
asked questions
Find the answers to all our frequently asked questions. Still have a question? Don't hesitate to contact us.
General
If you want a quotation what do we need to know?
Commercial goods: We will need to know the commodity, the weight & dimensions & also the collection & delivery addresses.
Personal effects: We will need to know the number packages, the size of each package & for Airfreight we will also need the approximate weight, also UK collection address & overseas destination.
Vehicles: We will need to be advised of the type of vehicle, the UK collection address & overseas destination, & any vehicle other than a car we will need to be advised of the dimensions.
How much will it cost?
This of course depends on the type & volume of the commodity you wish to ship but with the information listed above we can normally offer an instant quotation free of charge & with no obligation.
Where do you ship to?
We offer a full worldwide shipping service, specialising in shipping to Africa.
What types of shipping does Zebra offer?
We offer all types of shipping services from small parcels to 40ft containers & all types of vehicles plant & machinery Zebra has it covered.
Do I need to visit your office to book?
No need to visit our office, bookings can be made by email/fax or post. However if you wanted to pop into our office our team would be happy to assist.
What do I need to make a booking?
This varies depending on the commodity but usually a completed Booking Form which we will provide will do.
Do you offer shipping insurance?
Yes, we can refer you to our insurers who can offer comprehensive insurance cover for most destinations.
Payments & Legal
What do I need to make a booking?
This varies depending on the commodity but usually a completed Booking Form which we will provide will do.
How do I make payment?
Payment can be made by Bank Transfer directly into our account from the UK or overseas. An agreed deposit is usually required unless credit terms have been agreed.
What is a Bill of Lading?
A Bill of Lading or B/L BOL. Is a legal document that is used to confirm shipment of goods & gives title to the shipment for the specified party. Zebra will issue this to the shipper once the vessel has sailed.
When do I get the Bill of Lading?
The Bill of Lading is produced after departure of the cargo. if the shipper (owner of the goods) chooses to receive the original bill of lading, it will be sent to them before the goods arrive at the port of discharge. If the shipper chooses not to receive the original bill of lading, a telex release can be effected at the port of destination. It is not possible to have both a telex release and original bill of lading on the same cargo.
What is a Telex release?
A telex release is an electronic copy of the bill of lading. Typically easier to use as it can be sent via email.
Can I pay overseas charges in the UK?
Yes, Custom clearance and delivery charges can be paid here in the UK. However duty charges and taxes will have to be paid once your shipment reaches its destination.
Packing & collection
Can you collect my vehicle for shipping? What is required?
Yes we are able to offer a driven collection, provided the vehicle has a valid M.O.T alternatively we can arrange a transporter collection. We do not offer breakdown recovery.
Can I put goods inside my vehicle?
Will all depend on the destination you are shipping to…..it is usually ok however loaded goods are at owners risk.
Where would I load a container?
Containers can be placed at the shippers selected UK address to load, & will remain on the back of the trailer. Additional charges apply to place the container on the ground. We can also load at one of our depots situated around the UK.
Do you help in loading a container?
We can provide additional help to load your container and secure it professionally at the shippers selected address, or we can load the container at one of our UK depots.
How do I pack my personal effects for shipping?
If you are not using our professional packing service, items would need to be packed as securely as possible. Avoid using flimsy bags or plastics bins. We would advise using carton boxes, barrels and crates.
Do you collect personal effects from my address?
Yes, we are able to collect all forms of personal effects for our airfreight & sea freight services.
What am I not allowed to pack?
Typical example include paints, chemicals and compressed gases.